FAQ

 

How are you related to adcdommel?

adcdommel is a subsidiary of adcdommel that also owns 123RF, Pixlr, Designs.net, Stockunlimited, CraftBundles, Vectr and EasyDesign. adcdommel is registered under adcdommel in Singapore.

Why didn’t my order come in one package?

Our fulfillment centers are located in different locations all over the world. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once. They are on the way. Therefore, the partial shipment could be applied to customers’ order.

Do you offer Fast Shipping?
Yes, we do have Fast Shipping.

However, we are using multiple fulfillment centers. Therefore, there are different rates to fast-ship your order.

If you want to use our Fast Shipping, please contact our customer support at  [email protected]

Which currency are you using on your website?
Our products are set in US Dollar. Fortunately, our system will automatically convert it for you, don’t worry!

What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.

When will my card be charged?
Just after your order has been successfully placed.

Are my payments secure?
Yes, it’s 100% Secure.

I received a defective or damaged product. What do I do?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to  [email protected], tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem. f we made the mistake, we will go ahead and send you your correct order.

I got the wrong product. How can I get my correct order?
In the event of a wrong order, please contact customer support at [email protected] We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.